Returns and Refunds
Because alcohol is a regulated product, returns work differently from a typical online store. This page explains what we can accept and what we cannot.
Return condition and eligibility
Unopened bottles in resalable condition, with the capsule and any seals intact, may be returned within 14 days of delivery, and only where the law of the destination state permits returns of alcohol. Bottles that have been opened, decanted, or stored outside our control cannot be returned.
What cannot be returned
- Opened or partly consumed bottles.
- Bottles without intact seals or capsules.
- Products damaged after delivery through misuse or poor storage.
- Orders returned more than 14 days after delivery.
- Returns from states where alcohol returns are not permitted.
How to start a return
Contact support with your order number and the bottle you wish to return. We will confirm whether a return is permitted to your state and give you the return address. Please do not send anything back before you have that confirmation.
Damaged or faulty goods
If a bottle arrives damaged or is faulty, that is our responsibility. Send photographs of the packaging and the bottle within 48 hours of delivery and we will arrange a replacement or a full refund, including the delivery charge. Do not return broken glass by post.
Refunds
Approved refunds are issued to the original payment method within 5–7 business days of approval. Your bank may take additional time to post the credit.
Return shipping
Where a return is permitted, return shipping is paid by the customer, except where the goods were damaged or faulty or we shipped the wrong item, in which case we cover it.
Contact
Questions about this policy should be sent to [email protected] or , Monday to Friday, 9:00–17:00 ET.